Client Support Specialist

TL;DR

Client Support Specialist: Managing high-volume business client inquiries and operational issues for a meal solutions provider with an accent on ticket management, order accuracy, and cross-functional collaboration. Focus on resolving complex customer cases, maintaining detailed account records, and optimizing support workflows in a fast-paced environment.

Location: Must be based in Argentina

Company

A fast-growing North American company providing ready-to-heat meal solutions to corporate, healthcare, educational, and residential sectors.

What you will do

• Manage high-volume customer inquiries via email, live chat, and ticketing platforms.
• Resolve order-related issues, including replacements, credits, and delivery exceptions.
• Own customer cases from initial contact through final resolution.
• Maintain accurate account information and support new business client onboarding.
• Collaborate with Operations, Logistics, and Fulfillment teams to address operational risks.
• Identify recurring issues and recommend improvements to internal documentation and workflows.

Requirements

• 3+ years of experience in Client Support, Customer Success, or similar customer-facing roles.
• Experience supporting high-volume interactions via email, live chat, and ticket management platforms.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and ticketing systems (e.g., Zendesk, Intercom).
• Strong written and verbal English communication skills.
• Ability to work independently in a remote environment.
• Strong problem-solving skills and customer ownership mindset.

Nice to have

• Experience supporting B2B or Enterprise clients.
• Background in Hospitality, Healthcare, Education, Food, Logistics, or E-commerce.
• Experience with Order Management or Account Management.
• Experience collaborating with Supply Chain or Product teams.

Culture & Benefits

• Full-time remote position with a focus on operational impact.
• Opportunity to work with a fast-growing North American organization.
• Collaborative environment with cross-functional team exposure.
• Focus on professional growth and process optimization.