Bilingual Customer Support Admin
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Bilingual Customer Support Admin (Legal/Intake): Managing initial client inquiries and intake processes for a legal practice with an accent on bilingual communication and sensitive data handling. Focus on conducting intake interviews, maintaining accurate client records in CRM systems, and ensuring a professional, empathetic experience for Spanish and English-speaking clients.
Location: Remote (Must be available for Tuesday - Saturday, 8:30 AM to 5:30 PM EST)
Company
is a professional services firm providing remote staffing solutions for various industries.
What you will do
- Manage inbound phone calls, emails, and messages in both Spanish and English.
- Conduct initial client intake interviews and collect sensitive information accurately.
- Complete and organize intake documentation and digital files.
- Provide empathetic communication regarding next steps to prospective clients.
- Maintain and update client records within the firm's CRM or case management system.
- Coordinate with internal sales and legal teams to relay qualified lead information.
Requirements
- Fluent in both Spanish and English (spoken and written).
- Previous experience in customer service, intake coordination, or legal/healthcare support.
- Strong attention to detail when handling forms and client information.
- Proficiency with CRM systems, Microsoft Office, and Google Workspace.
- Ability to handle sensitive and confidential information with professionalism.
- Must be available to work Tuesday - Saturday, 8:30 AM to 5:30 PM EST.
Nice to have
- Experience working in a legal, healthcare, insurance, or elder-care environment.
- Familiarity with intake procedures and client documentation workflows.
- Strong customer empathy and active listening skills.
Culture & Benefits
- Permanent work from home arrangement.
- Immediate hiring opportunity.
- Health insurance coverage for eligible locations.
Hiring process
- Application submission including assessment questions.
- Technical check and voice recording evaluation.
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