Customer Success & Support Specialist

TL;DR

Customer Success & Support Specialist (Customer Support): Managing high-volume B2B client inquiries and operational support for a meal solutions provider with an accent on ticket resolution, order management, and cross-functional collaboration. Focus on maintaining high service standards, resolving complex delivery issues, and building trusted relationships with institutional clients.

Location: Must be based in Brazil

Company

A fast-growing North American company providing ready-to-heat meal solutions to corporate offices, healthcare facilities, schools, and residential communities.

What you will do

• Manage high-volume customer inquiries via email, live chat, and ticketing platforms.
• Own customer cases from initial contact through final resolution, ensuring detailed documentation.
• Process order entries, modifications, cancellations, and account updates.
• Investigate and resolve delivery issues, including missing or damaged orders.
• Coordinate with Operations, Logistics, and Fulfillment teams to ensure timely service.
• Identify recurring operational gaps and contribute to process improvements and knowledge base resources.

Requirements

• 3+ years of experience in Customer Support, Success, or Account Management.
• Must be based in Brazil.
• Strong written and verbal English communication skills.
• Experience with CRM platforms (e.g., HubSpot, Salesforce) and ticket management systems (e.g., Zendesk, Intercom).
• Proven ability to manage multiple priorities in a fast-paced, remote environment.
• Strong attention to detail and accountability for case ownership.

Nice to have

• Experience supporting B2B or Enterprise clients.
• Background in Hospitality, Healthcare, Education, or Logistics sectors.
• Familiarity with Shopify or other e-commerce order management platforms.
• Experience coordinating with supply chain or fulfillment teams.

Culture & Benefits

• Fully remote work environment.
• Opportunity to work in a collaborative international team.
• Focus on professional growth within a fast-growing organization.
• Impactful role where customer experience is central to business operations.