Customer Support Specialist

TL;DR

Customer Support Specialist: Managing high-volume client inquiries and operational issue resolution for a meal solutions provider with an accent on B2B account support and ticket management. Focus on ensuring service commitments, coordinating with logistics teams, and maintaining high-quality communication standards in a fast-paced environment.

Location: Must be based in Colombia

Company

A fast-growing North American company providing ready-to-heat meal solutions to corporate, healthcare, and educational sectors.

What you will do

• Manage high-volume inquiries via email, live chat, and ticketing platforms.
• Resolve customer requests while adhering to strict SLA and quality standards.
• Process order updates, modifications, replacements, and account changes.
• Investigate delivery issues and coordinate resolutions with logistics and operations teams.
• Maintain accurate customer records and account preferences in CRM systems.
• Identify operational trends and contribute to internal process improvements.

Requirements

• 3+ years of experience in customer-facing roles such as Customer Support or Success.
• Experience supporting high-volume interactions via email, live chat, and ticketing platforms.
• Proficiency with CRM platforms like HubSpot or Salesforce.
• Proficiency with ticket management tools like Zendesk or Intercom.
• Strong written and verbal English communication skills.
• Must be based in Colombia.

Nice to have

• Experience supporting B2B or Enterprise clients.
• Background in hospitality, healthcare, food, logistics, or e-commerce.
• Experience with order management or complex account onboarding.

Culture & Benefits

• Fully remote work environment.
• Opportunity to work with a fast-growing North American organization.
• Collaborative culture focused on operational impact and customer satisfaction.
• Exposure to cross-functional workflows including logistics and supply chain.