Lead Network Support Technician

TL;DR

Lead Network Support Technician (Network/Telecom): Providing advanced technical support and mentoring junior staff for network infrastructure and customer service events with an accent on troubleshooting complex LAN/WAN issues. Focus on coordinating maintenance activities, resolving escalated technical incidents, and ensuring high-quality service delivery in a 24/7 environment.

Location: Must reside within 50 miles of Anchorage, Alaska

Company

hirify.global is a telecommunications provider dedicated to serving Alaskans with critical network services and fostering a community-focused work environment.

What you will do

• Provide expert-level technical support via phone, email, and chat for internal and external customers.
• Mentor and support junior technicians, assigning tasks and providing guidance on complex escalations.
• Monitor network alerts and proactively manage incident response and service requests.
• Coordinate maintenance and installation activities while ensuring adherence to department procedures.
• Act as a subject matter expert for server, network, and infrastructure troubleshooting.
• Document technical processes and maintain accurate records in the company database.

Requirements

• Must reside within 50 miles of Anchorage, Alaska.
• Minimum of five years of combined experience in technical customer service, helpdesk, or LAN/WAN networking.
• High School diploma or equivalent required.
• Advanced understanding of Information Technology and mainstream operating systems.
• Strong verbal and written communication skills with the ability to explain technical activities to customers.
• Ability to work shifts, including weekends and holidays as required by a 24/7 environment.

Nice to have

• Associate degree in telecommunications, computer science, or electronics.
• Certifications such as Microsoft, ITIL, CompTIA, or Cisco.
• Experience with video conferencing technology and wireless access point troubleshooting.

Culture & Benefits

• Opportunity to work in a critical 24/7 service environment supporting the Alaskan community.
• Commitment to equal opportunity and celebrating unique employee perspectives.
• Professional development through mentoring and technical training.
• Standard office/home office flexibility as per remote work policies.