Senior Technical ServiceNow Business Analyst (Federal)

TL;DR

Senior Technical ServiceNow Business Analyst (Federal): Leading requirements gathering and process design for federal agency clients with an accent on translating complex mission needs into scalable ServiceNow solutions. Focus on bridging the gap between business stakeholders and technical teams while ensuring compliance with federal standards and maintaining high-quality backlogs.

Location: Must be based in the United States (EST hours)

Salary: $110,000–$130,000 annually

Company

hirify.global delivers innovative, mission-critical technology solutions for federal agencies.

What you will do

• Lead client workshops to elicit and document business requirements aligned with agency goals.
• Translate business needs into user stories, acceptance criteria, and functional specifications.
• Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality.
• Collaborate with Agile Coaches to design and distribute standard operating procedures.
• Review user stories for accuracy and ensure they meet the Definition of Ready.
• Mentor junior analysts and developers on federal domain constraints and best practices.

Requirements

• U.S. Citizenship required for federal contract and security clearance eligibility.
• Ability to obtain and maintain a Secret-level security clearance.
• 5+ years of experience as a Business Analyst, including 3+ years with ServiceNow.
• Proven experience in the federal contracting space (DoD, DHS, or Civilian agencies).
• ServiceNow Certified System Administrator (CSA) certification.
• Deep knowledge of ServiceNow ITSM and at least one other major workflow.

Nice to have

• ITIL v4 Foundation certification.
• Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).

Culture & Benefits

• Purpose-driven work on mission-critical federal projects.
• Opportunity to work with industry-leading technical teams.
• Equal Opportunity Employer committed to a diverse and inclusive workplace.