Customer Service Supervisor

TL;DR

Customer Service Supervisor: Managing a team of Patient Support Specialists to ensure operational excellence and high-quality service delivery with an accent on performance data analysis and workflow optimization. Focus on resolving complex escalations, driving productivity gains, and fostering a collaborative team environment within a fast-paced healthcare technology setting.

Location: Fully onsite in Chesterfield, MO

Company

hirify.global is a rapidly growing healthcare technology company dedicated to making prescription medications accessible and affordable through innovative digital platforms.

What you will do

• Lead and mentor a team of Patient Support Specialists to ensure adherence to service level agreements.
• Analyze performance data to identify trends and meet structured operational targets.
• Manage daily queues, backlogs, and workflows to optimize team efficiency.
• Collaborate with cross-functional stakeholders to implement process improvements.
• Resolve complex escalations using professional discretion and business expertise.
• Foster a cohesive and positive team dynamic in a fast-paced environment.

Requirements

• Must be able to work fully onsite in Chesterfield, MO.
• Bachelor’s degree in Communication, Business Administration, or equivalent experience.
• 3+ years of leadership experience in a fast-paced environment.
• 2+ years of experience in customer service, call centers, healthcare, or pharmacy.
• Proven ability to provide critical, on-time feedback and coaching.
• Strong data-driven decision-making and problem-solving skills.

Culture & Benefits

• Opportunity to work at a high-impact intersection of healthcare and finance.
• Collaborative, cross-functional team environment focused on innovation.
• Commitment to diversity and equal opportunity employment.
• Fast-paced growth environment with a focus on continuous learning.