Member Care Advocate

TL;DR

Member Care Advocate (MedTech): Providing empathetic, member-centered support for healthcare navigation with an accent on explaining benefits, cost-sharing, and eligibility. Focus on resolving member inquiries in a high-volume environment while maintaining HIPAA compliance and delivering high-quality service.

Location: Must be based in the US and available for training 10 a.m. - 7 p.m. EST

Company

hirify.global is a healthcare navigation platform combining virtual and in-person care to simplify the healthcare experience for members.

What you will do

• Answer inbound calls and chats with empathy and clarity to help members navigate their benefits.
• Explain complex concepts like deductibles, copays, and coinsurance to members.
• Identify in-network providers and assist with account updates or status requests.
• Connect members to virtual care programs and guide them through enrollment steps.
• Document all interactions accurately in CRM systems to ensure continuity of care.
• Meet quality audit and member satisfaction targets consistently.

Requirements

• Bachelor's degree with 2+ years of experience OR 5+ years of relevant healthcare/benefits experience.
• Must be able to complete a 3-week paid training period (10 a.m. - 7 p.m. EST) with no time off.
• Strong English verbal and written communication skills.
• Experience handling high-volume inbound calls using VoIP systems.
• Proficiency in Google Workspace and CRM software.
• Ability to maintain a secure, distraction-free home office environment.

Culture & Benefits

• Mission-driven work focused on raising the standard of healthcare.
• Remote-first environment with professional support tools provided.
• Structured training and onboarding program for all new cohorts.
• Opportunity to work in a high-impact role within a growing healthcare technology company.