Field Support Representative, Client Services - Georgia (Healthcare)

Location: Remote, with a requirement to reside in or near Atlanta, GA or Macon, GA and visit client worksites across Georgia.

Salary: $50,000–$52,000 per year, plus equity.

Company

hirify.global is transforming healthcare in the United States by making health insurance more personalized, affordable, and transparent.

What you will do

• Visit client worksites across Georgia and provide in-person support to members navigating their health plans.
• Support client groups and members after enrollment and during escalated situations.
• Answer calls, respond to web chats and emails, and provide timely customer service.
• Build positive relationships with members, HR departments, and key client contacts.
• Partner with Account Management, Claims, and Provider teams to resolve member needs.

Requirements

• Must reside in or near Atlanta, GA or Macon, GA and be willing to drive across Georgia for onsite member support.
• Reliable personal transportation and availability to drive several hours when needed; travel expenses are compensated.
• Strong communication, empathy, accountability, and relationship-building skills.
• Ability to work independently, solve problems in real time, and teach members about health plan best practices.
• Open schedule availability.

Nice to have

• Bilingual communication skills.
• Healthcare or insurance experience.

Culture & Benefits

• Competitive salary and equity package.
• Medical, dental, and vision benefits.
• 401(k) retirement plan.
• Paid vacation and company holidays.
• Opportunity to contribute to a mission-driven company transforming healthcare in the U.S.