Customer Engagement Advocate

TL;DR

Customer Engagement Advocate (MedTech): Supporting members through the surgical process by explaining benefits, coordinating appointments, and managing provider selection with an accent on empathy and problem-solving. Focus on maintaining PHI compliance and delivering high-quality service in a fast-paced, customer-first environment.

Location: Must be based in Dallas, TX (100% onsite)

Compensation: $20.00–$24.00/hour + monthly bonus program

Company

hirify.global is a specialty care platform connecting members with top-tier surgical and medical specialists while providing dedicated care team support to improve health outcomes and reduce costs.

What you will do

• Educate members on surgery offerings and benefit coverage.
• Coordinate appointments, travel, and venue selection for members.
• Assist members with provider selection based on their specific needs.
• Resolve member inquiries and document issues for internal routing.
• Handle sensitive information while ensuring strict PHI compliance.

Requirements

• Must be based in Dallas, TX and able to work 100% onsite.
• High school diploma required; Bachelor's degree in a related field preferred.
• 1–3 years of experience in customer service, service centers, or sales enablement.
• Strong critical thinking, problem-solving, and organizational skills.
• Bilingual proficiency in Spanish and English is preferred.
• Ability to work effectively within a collaborative team environment.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k plan with company match.
• Paid time off and paid parental leave.
• Parking reimbursement of $150/month.
• Free onsite gym membership.
• Paid 6-week onsite training program.