Patient Success Representative

TL;DR

Patient Success Representative (MedTech): Managing high-volume outbound patient communications and order processing to ensure timely delivery of essential medical supplies with an accent on accuracy and service excellence. Focus on maintaining strict performance metrics, navigating multiple healthcare systems, and providing empathetic support to patients.

Location: Must be based in the United States

Salary: $17.00 per hour

Company

hirify.global by ResMed is an innovative healthcare technology company dedicated to improving patient outcomes through advanced digital solutions.

What you will do

• Handle a high volume of primarily outbound calls to support patient therapy needs.
• Create and submit patient orders while maintaining accurate account records.
• Manage multiple software systems simultaneously to resolve order-related issues.
• Partner with internal teams to ensure seamless service delivery.
• Meet daily performance goals for productivity, quality, and order accuracy.

Requirements

• Must be based in the United States
• High school diploma and at least 1 year of customer service or sales experience.
• Hardwired Ethernet internet connection (cable or fiber) with minimum 30 Mbps download/20 Mbps upload.
• Ability to work a fixed full-time schedule between 9:00 a.m. and 9:00 p.m. CST.
• Must remain on camera with microphones unmuted during the 30-day training period.
• Strong verbal and written communication skills with a customer-focused approach.

Nice to have

• Bilingual proficiency in Spanish (eligible for additional pay differential).

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and company holidays.
• Career growth opportunities within a global healthcare technology leader.
• Fully remote work environment.