Technical Business Analyst (ServiceNow)

TL;DR

Technical Business Analyst (ServiceNow): Leading requirements gathering and process design for federal agency clients with an accent on translating complex mission needs into scalable ServiceNow solutions. Focus on bridging the gap between business stakeholders and technical teams, ensuring compliance with federal standards, and maintaining high-quality backlogs in an Agile environment.

Location: Must be based in the United States (EST hours)

Salary: $110,000–$130,000 annually

Company

hirify.global delivers innovative, mission-critical technology solutions for federal agencies.

What you will do

• Lead client workshops to elicit and document business requirements aligned with agency mission goals.
• Translate business needs into user stories, acceptance criteria, and functional specifications.
• Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality.
• Design and document Agile processes and SOPs to support delivery teams.
• Review user stories for accuracy and ensure they meet the definition of ready.
• Advise government stakeholders on best practices to minimize technical debt.

Requirements

• U.S. Citizenship required due to federal contract requirements.
• Ability to obtain and maintain a Secret-level security clearance.
• 5+ years of experience as a Business Analyst, including 3+ years with ServiceNow.
• Proven experience in the federal contracting space (DoD, DHS, or Civilian agencies).
• ServiceNow Certified System Administrator (CSA) certification.
• Proficiency in Agile/Scrum methodologies and backlog management tools like Jira.

Nice to have

• ITIL v4 Foundation certification.
• Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).

Culture & Benefits

• Work on diverse, mission-critical projects for federal clients.
• Collaborative environment with industry experts.
• Full-time remote position with EST time zone alignment.
• Equal Opportunity Employer committed to an inclusive workplace.