Help Desk / Level 1 Technical Support Specialist

TL;DR

Help Desk / Level 1 Technical Support Specialist: Providing technical assistance and onboarding for customers with an accent on troubleshooting issues via phone and email. Focus on maintaining user documentation, supporting cross-functional teams, and ensuring high levels of customer satisfaction in a fast-paced environment.

Location: Must be based in Bloomington, MN (Onsite)

Salary: $18 – $25 per hour

Company

A growing business in the Bloomington, MN area specializing in high-quality ecommerce, marketing, and customized print solutions for professional services firms.

What you will do

• Guide new customers through the implementation process via virtual onboarding sessions.
• Provide Level 1 technical support by troubleshooting issues via phone and email.
• Escalate complex technical cases to Level 2 support when necessary.
• Create and maintain user documentation, operational guides, and reference materials.
• Collaborate with Account Management, Product, and Sales teams to support retention and identify growth opportunities.
• Assist with customer inquiries and special projects across multiple company platforms.

Requirements

• Must be based in or able to work onsite in Bloomington, MN.
• Bachelor’s degree in IT, Computer Science, or equivalent work experience.
• 1–2 years of relevant experience or recent graduate status.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Microsoft Office.
• Working knowledge of HTML, CSS, and JavaScript is preferred.

Culture & Benefits

• Competitive hourly wage based on experience.
• Comprehensive insurance coverage including medical, dental, vision, life, and disability.
• 401(k) Safe Harbor plan with 3% employer-paid contribution.
• Generous paid time off (PTO) and paid holidays.
• Collaborative, respectful, and team-oriented workplace culture.