Customer Service Specialist I

TL;DR

Customer Service Specialist I (Customer Support): Providing first-level technical support for products and services with an accent on troubleshooting and problem resolution. Focus on managing customer tickets, collaborating with internal support teams, and ensuring timely resolution of issues in a 24/7 environment.

Location: Must be based in or near Tampa, Florida, USA (Hybrid role).

Company

hirify.global is a global technology company providing connectivity solutions for major banks, technology firms, and communications providers worldwide.

What you will do

• Analyze and resolve customer issues regarding system inoperability or functionality.
• Track and manage reported problems using established ticketing procedures.
• Collaborate with internal departments and 2nd level support groups to ensure ticket resolution.
• Maintain ongoing communication with Sales, Marketing, and Product Support teams.
• Identify training needs and stay updated on product enhancements and upgrades.
• Complete administrative tasks including time reporting and email management.

Requirements

• High school diploma or GED required (Bachelor’s degree in communication or business preferred).
• Must be able to work in a 24/7/365 multiple shift environment, including off-peak hours, weekends, and holidays.
• Strong proficiency in Windows operating environments and Microsoft Office Suite.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work with minimal supervision.

Nice to have

• Prior customer service experience.
• Bilingual proficiency (Spanish, Portuguese, Mandarin, etc.).

Culture & Benefits

• Competitive total compensation package.
• Inclusive, collaborative, and transparent organizational culture.
• Opportunities for professional growth within a global organization.
• Flexible work arrangements.