Software Support Specialist II
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Software Support Specialist II (Technical Support): Assisting partners in diagnosing and resolving product issues with an accent on troubleshooting, cross-functional collaboration, and technical documentation. Focus on resolving complex technical cases, escalating software defects to engineering, and optimizing partner business strategies.
Location: USA Remote - FL (Onsite/Hybrid/Remote options available depending on location)
Company
is a global leading software company providing a comprehensive suite of tools to help technology solution providers manage their businesses and automate service delivery.
What you will do
- Diagnose and resolve product issues for partners via email, phone, chat, and remote sessions.
- Research, analyze, and document findings to contribute to internal and external knowledge bases.
- Collaborate with cross-functional teams to troubleshoot and escalate software defects to Engineering.
- Manage a support case queue and provide guidance and queue reviews for junior team members.
- Evaluate business data to identify opportunities for partners to optimize their operational strategies.
Requirements
- Must be based in the USA (Remote - FL).
- 2+ years of relevant professional experience.
- Bachelor’s degree in a related field or equivalent business experience.
- Excellent written and verbal communication and interpersonal skills.
- Ability to work independently with general supervision.
Nice to have
- 1+ years of experience troubleshooting Windows and Linux servers.
- Experience working in a technical service-oriented position.
- Basic understanding of IT, Professional Services, CRM, and ERP markets.
Culture & Benefits
- Inclusive, positive culture that values unique perspectives and contributions.
- Environment that encourages discovery, debate, and professional growth.
- Flexible work arrangements including remote, hybrid, and onsite options.
- Opportunity to work within a global organization spanning North America, EMEA, and APAC.
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