Help Desk Technician Level II (Defense)

TL;DR

Help Desk Technician Level II (IT Support): Providing technical support to customers, maintenance technicians, and engineering personnel with an accent on system maintenance, ticketing, and remote troubleshooting. Focus on diagnosing hardware/software issues, managing control systems, and ensuring 24/7 operational stability.

Location: Onsite in Sierra Vista, AZ, USA

Salary: $19.00-21.00 per hour

Company

hirify.global provides integrated technology solutions to secure America's borders and safeguard national assets.

What you will do

• Manage and document maintenance and trouble ticket records in the Nationwide Operations Resource Management Ticket system.
• Provide telephonic technical assistance and support to various stakeholders including customers and engineers.
• Assign and monitor the status of open trouble tickets to ensure timely resolution by maintenance personnel.
• Perform remote installation of software and device drivers on computers.
• Troubleshoot computer operating systems for hardware and software problems.

Requirements

• High school diploma or equivalent experience.
• 1-3 years of relevant technical experience.
• Proficiency in computer hardware, software, and peripherals.
• Ability to obtain and maintain government-issued security clearances.
• Must be able to work a 24/7 coverage schedule, including evenings, overnights, weekends, and holidays.
• Valid driver's license and ability to meet safe driving requirements.

Culture & Benefits

• Comprehensive health insurance, including dental and vision coverage.
• Retirement planning with a 401(k) plan.
• Reimbursement for education, training, and certifications.
• Paid vacation, holiday, jury duty, bereavement, and military leave.
• Life insurance and accidental death/dismemberment insurance.