Tier 1 Support Specialist (Medtech)

TL;DR

Tier 1 Support Specialist (Medtech): Providing technical assistance and troubleshooting for clinical communication and scheduling solutions with an accent on user account management, application configuration, and end-user education. Focus on resolving complex connectivity and workflow issues for healthcare professionals while ensuring high-quality service delivery.

Location: Must be located within the United States

Compensation: $19/hour

Company

hirify.global provides unified clinical communication and physician scheduling solutions to optimize healthcare workflows and improve patient care.

What you will do

• Field incoming client communications via phone, chat, and online portal.
• Troubleshoot and resolve issues related to message delivery, content, and application connectivity.
• Configure and deploy custom applications to meet specific clinical workflow needs.
• Train end-users on phone, mobile, and web application usage.
• Manage user accounts and on-call schedules according to established standards.
• Collaborate with internal technical and integration teams on escalated issues.

Requirements

• Must be located within the United States
• Strong technical aptitude and analytical troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work evenings, overnights, and weekends as required by shift assignments.
• Access to high-speed internet.
• Commitment to 100% attendance during the first 60 days of training.

Culture & Benefits

• Remote-first work environment.
• Comprehensive health, dental, vision, life, and disability insurance starting day one.
• 401K plan with company match and immediate vesting.
• 17 company holidays plus 2 floating holidays and competitive PTO.
• Opportunities for internal career advancement.