Customer Centric Engineer (AI)

TL;DR

Customer Centric Engineer (AI): Providing advanced technical support and troubleshooting complex issues for hirify.global's AI & Data Context Platform with an accent on ensuring customer success and optimizing product usage. Focus on collaborating with engineering and product teams to resolve escalations, improve product functionality, and debug code in enterprise environments.

Location: Remote, Global

Company

hirify.global is the leading AI & Data Context Platform, trusted by more than 3,000 enterprises, providing a fully managed SaaS solution with AI-powered discovery, observability, and governance capabilities.

What you will do

• Provide advanced technical support to customers via Zendesk, Zoom, and Slack.
• Troubleshoot complex software configuration, networking, and integration issues, including log analysis and code debugging.
• Ensure customer success by optimizing usage and proactively addressing gaps or inefficiencies.
• Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality.
• Advocate for customer feedback and contribute to customer-facing resources like FAQs and knowledge base articles.
• Continuously expand technical skills through training, certifications, and self-directed learning.

Requirements

• 5+ years of experience in software engineering, data engineering, or supporting complex enterprise applications.
• Expertise in Python; general understanding of frontend technologies like React, TypeScript, JavaScript; and experience with data pipelines, ELT processes, and the modern data stack.
• Proficiency with SQL and enterprise data platforms such as Snowflake, BigQuery, dbt, Airflow, Tableau, or Looker.
• Solid understanding of networking, system architectures, and cloud platforms (AWS, Azure, GCP).
• Understanding of (and experience with) modern orchestration technologies (Kubernetes, GKE, AKE, Docker, etc.).
• Experience with UNIX commands and system administration/navigation.
• Experience troubleshooting and debugging code in enterprise environments.
• Excellent written and verbal communication skills.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Culture & Benefits

• Competitive compensation package, including salary, health benefits, and equity.
• Remote work and location flexibility with a monthly coworking stipend.
• Comprehensive health coverage (99% of medical, dental, and vision premiums for employees, 65% for dependents).
• Flexible savings accounts (FSAs) for healthcare and dependent care.
• Inclusive fertility benefits and family-forming support via Carrot Fertility for all U.S. employees.
• Unlimited PTO and sick leave policy.
• Collaborative, diverse, and inclusive growth culture.