Senior Account Manager Benelux - UpToDate (Healthcare SaaS)

Location: Hybrid role based in Alphen aan den Rijn, Netherlands, with office days, work from home, regular client visits, and travel across the Netherlands and Belgium.

Company

Healthcare information and clinical decision support solutions help healthcare professionals make evidence-based decisions at the point of care.

What you will do

• Manage and grow an established portfolio of hospitals, universities, and medical institutions across Belgium and the Netherlands.
• Drive contract renewals, customer retention, and sustainable account growth.
• Identify cross-sell and upsell opportunities, including complementary solutions such as Lexidrug.
• Build the sales pipeline and lead value-based sales conversations with physicians, hospital leaders, and C-level stakeholders.
• Conduct regular client visits, including at least four annual touchpoints with on-site meetings.
• Analyze usage data, demonstrate ROI, manage activity tracking in Salesforce, and collaborate with Customer Success on onboarding, training, and engagement.

Requirements

• Fluency in Dutch, French, and English is required.
• At least five years of experience in account management and/or field sales.
• Proven experience selling SaaS or software solutions.
• Demonstrated success in value-based selling and negotiating with senior and C-level stakeholders.
• Experience using CRM systems, particularly Salesforce.
• Strong communication, presentation, relationship-building, resilience, and negotiation skills.

Nice to have

• Experience in healthcare, medical, or clinical solutions.
• Ability to translate market developments, including AI innovations, into customer value.

Culture & Benefits

• Strategic, stable, relationship-driven sales role focused on long-term customer value.
• Collaborative and supportive international team spanning the Benelux, Nordics, and other regions.
• Hybrid working model with flexibility, autonomy, office days, home working, and regular regional travel.
• Competitive salary with a performance-based bonus structure.
• Company car, laptop, and phone provided.
• Opportunities to deepen expertise and grow within a high-value clinical solution portfolio.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• In-person interviews may be required, including attendance onsite at a hirify.global office.