Patient Support Supervisor (Healthcare)

TL;DR

Patient Support Supervisor (Healthcare): Managing a team of Patient Support Specialists to ensure operational excellence and high-quality service delivery within a fast-paced healthcare environment with an accent on performance data analysis and workflow optimization. Focus on resolving complex escalations, driving productivity gains, and fostering a collaborative team dynamic to improve patient access to affordable medications.

Location: Fully onsite in Chesterfield, MO

Company

hirify.global is a healthcare technology company building products to make prescription medications accessible and affordable through a digital pharma-to-patient platform.

What you will do

• Manage and mentor a growing team of Patient Support Specialists to ensure adherence to SLAs.
• Analyze performance data to meet and exceed structured team targets.
• Collaborate with cross-functional stakeholders to drive operational improvements and productivity.
• Manage daily queues, backlogs, and workflows to optimize team performance.
• Identify and implement process improvements based on customer insights.
• Resolve complex and ambiguous escalations using professional discretion.

Requirements

• Bachelor’s degree in Communication, Business Administration, or equivalent experience.
• 3+ years of leadership experience in a fast-paced environment.
• 2+ years of experience in customer service, call center, healthcare, or pharmacy.
• Strong ability to provide critical, on-time feedback and coaching.
• Proven ability to leverage data for independent decision-making.
• Strong problem-solving skills and attention to detail.

Culture & Benefits

• Opportunity to work at a high-growth company impacting patient health and finances.
• Collaborative, cross-functional team environment focused on innovation.
• Commitment to diversity and equal opportunity employment.
• Focus on building a generational company with a meaningful social impact.