Client Success Senior Account Manager

Location: Mexico City, Mexico — hybrid; remote options for this specific role may be discussed with the recruiter and hiring manager

Company

hirify.global operates a workplace wellness platform connecting employees with fitness, mindfulness, therapy, nutrition, and sleep partners through one subscription.

What you will do

• Manage proactive relationships with a portfolio of large B2B clients with 5,000 or more eligible employees.
• Understand client needs, objectives, and challenges, then develop scalable success plans aligned with business goals.
• Monitor product usage, conduct regular business reviews, and identify improvement opportunities.
• Develop strategies to increase subscriber growth and monthly recurring revenue within the client portfolio.
• Collaborate with sales and indirect channel clients on upselling, cross-selling, acquisition, and retention.
• Work with the Wellbeing Engagement team to strengthen ongoing client communication and satisfaction.

Requirements

• Experience in account management, client success, or a similar role in the B2B technology market.
• Strong interpersonal, written, analytical, and problem-solving skills.
• Experience building and maintaining strong client relationships.
• Working knowledge of CRM tools and client communication platforms.
• Ability to work independently and collaboratively.
• Fluent English, both oral and written.

Nice to have

• Experience in wellness or health-related technology.
• Knowledge of digital marketing and growth hacking strategies.

Culture & Benefits

• Hybrid and remote work options, with the specific model discussed during the hiring process.
• Home office equipment reimbursement and a monthly work allowance.
• Flexible schedules aligned with time zones, team needs, and personal routines.
• Health and life insurance, wellness resources, and a hirify.global Gold membership.
• At least 25 days of paid time off per year, plus holidays and paid parental leave.
• Learning platforms, development planning, internal opportunities, and an inclusive collaborative culture.