Client Success Manager (Healthcare)

Location: Remote, USA

Base salary: $90,000–$130,000 per year, plus bonus and benefits.

Company

hirify.global is a U.S. Foodcare platform that combines clinical nutrition, behavior-change tools, food benefits, meal planning, and food access services to improve health outcomes and reduce healthcare costs.

What you will do

• Manage day-to-day relationships and operational delivery for a portfolio of health plan clients.
• Drive account retention through proactive issue resolution, client check-ins, business reviews, and strategic planning.
• Coordinate with Account Executives and internal Product, Engineering, Finance, Sales, Clinical Operations, and Support teams.
• Lead client-specific program improvements, new launches, benefit expansions, and action plans.
• Prepare client-facing reports, business reviews, performance updates, and ROI presentations.
• Deliver marketing campaigns that increase member enrollment and engagement, using campaign analytics to refine outcomes.

Requirements

• 2–5+ years of experience in account management, client services, or healthcare consulting.
• Strong organizational, communication, interpersonal, and relationship-management skills.
• Experience managing multiple accounts or workstreams and resolving client issues.
• Data-driven approach with experience analyzing clinical outcomes, marketing data, and campaign performance.
• Proficiency with CRM platforms such as Salesforce or an equivalent system.
• Bachelor’s degree in business, public health, nutrition, healthcare administration, or a related field.

Nice to have

• Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services.
• Familiarity with Medicare Advantage, Managed Medicaid, and Commercial health plan operations.
• Experience collaborating with marketing agencies or internal marketing teams on campaign development.
• Startup or small-company experience.
• Understanding of complex contracting and provider agreements within health plans and health systems.

Culture & Benefits

• Remote-first company with flexible remote work.
• Unlimited paid time off.
• Medical, dental, and vision healthcare coverage.
• 401(k) plan and bonus opportunity.
• Registered Dietitian sessions.
• Values focused on customer-first service, execution, data-driven decisions, and teamwork.