Direct Account Manager (HCM)

Location: Remote in any approved U.S. state; must be legally authorized to work in the United States. Up to 15% domestic travel may be required.

Company

hirify.global provides HCM technology covering talent management, HR and payroll, workforce management, and employee engagement.

What you will do

• Manage customer accounts, relationships, communications, escalations, and ongoing support.
• Understand client objectives and recommend ways to use hirify.global products and services to increase value.
• Monitor adoption, satisfaction, retention, and usage metrics; prepare reports and updates.
• Identify expansion and upselling opportunities, support renewals, and mitigate churn risks.
• Troubleshoot user-reported or discovered technical issues and resolve customer complaints.
• Conduct product demonstrations and training while collaborating with sales, marketing, product, and support teams.

Requirements

• High school diploma or equivalent; a bachelor's degree is preferred.
• Legal authorization to work in the United States.
• 5+ years of background or drug screening experience with significant daily client interaction.
• Strong customer relationship-building, written and verbal communication, problem-solving, and decision-making skills.
• Ability to manage multiple clients, priorities, milestones, and deadlines in a fast-paced environment.
• Ability to work collaboratively and manage escalated issues while keeping management informed.

Culture & Benefits

• Remote work arrangement within approved U.S. states.
• Customer-focused work across a people-first HCM technology platform.
• Salary-exempt employee position.
• Primarily desk and computer-based work; ability to lift up to 15 pounds is required.