Client Success Manager (Digital Health)

Location: Remote within the United States, with hub-city collaboration in New York, San Francisco/Bay Area, Seattle, Boston, Washington, DC, and Chicago. Work Together Days and occasional travel of up to 20% are expected. Active US work authorization is required.

Salary: $106,000–$120,000 per year, plus equity and benefits.

Company

hirify.global is a virtual healthcare platform providing women’s and family health programs to employers, health plans, and consumers.

What you will do

• Manage relationships and success outcomes for a portfolio of employer clients.
• Build account plans, monitor client health, track renewal milestones, and identify expansion opportunities.
• Drive enrollment, engagement, adoption, and measurable business outcomes for client programs.
• Participate in Quarterly Business Reviews and client-facing presentations using data insights.
• Coordinate with Sales, Renewals, Product, Engineering, Analytics, and Marketing on client initiatives and escalations.
• Translate member outcomes into business value and recommend scalable workflow and program improvements.

Requirements

• 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS.
• Experience contributing to client retention, renewals, account growth, and post-sales customer success lifecycle activities.
• Ability to manage multiple stakeholders across HR, Benefits, Finance, Sales, and Renewals.
• Strong analytical, strategic, interpersonal, written, verbal, and presentation skills.
• Ability to manage multiple priorities, deadlines, ambiguity, and evolving processes.
• Active US work authorization and willingness to participate in hub-city office collaboration are required.

Nice to have

• Experience with enterprise employer clients through channel or payer partners.
• Experience in digital health, wellness, family health, or employer and payer benefit programs.
• Experience managing a high volume of clients.
• Experience with Salesforce, Gainsight, Looker, and Microsoft Office.

Culture & Benefits

• Flexible hybrid work model with remote work and Work Together Days.
• Employer-covered health, dental, and insurance plan options.
• Access to Maven healthcare and wellness services.
• Sixteen weeks of fully paid parental leave and a new parent stipend after one year of employment.
• Annual professional development stipend, career coaching, and 401(k) matching with immediate vesting for US-based employees.