Account Manager (SaaS)

Location: US - Remote (Virginia), aligned with the US East Coast timezone

Company

hirify.global provides customer engagement solutions that help businesses build, grow, and retain customer relationships through technology, expertise, and customer service.

What you will do

• Manage assigned customer accounts and serve as the primary point of contact.
• Build trusted relationships with customer stakeholders and executive sponsors through regular communication and Quarterly Business Reviews.
• Identify and present cross-sell and upsell opportunities, negotiate contracts, and close agreements.
• Track account activity, initiatives, sales results, and forecasts in HubSpot.
• Resolve customer issues, escalate complex requests, and represent customer needs internally.
• Collaborate with cross-functional teams to deliver customer strategies and improve satisfaction, loyalty, adoption, and retention.

Requirements

• At least 5 years of experience in a technology or SaaS company.
• Professional experience as an Account Manager, Customer Success Manager, or in a relevant role.
• Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level stakeholders.
• Experience delivering client-focused solutions and managing multiple account projects with strong attention to detail.
• Strong listening, negotiation, presentation, verbal, and written communication skills.
• Availability to work remotely from the US, aligned with the US East Coast timezone.

Nice to have

• Experience with SaaS customer management or a data background combined with client communication skills.
• Understanding of consumer behavior.
• Additional language skills.

Culture & Benefits

• Permanent, full-time employment.
• Remote work from Virginia within the US East Coast timezone.
• Opportunity to work with strategic customers and influence their use of a customer engagement platform.