Senior Client Success Manager (Large Market)

Location: Remote, with occasional travel to the New York City headquarters and up to 25% travel.

Salary: $120,000–$140,000 per year, plus equity incentive and benefits.

Company

hirify.global uses clinical data and AI to help employers guide members toward higher-quality healthcare while reducing costs.

What you will do

• Own relationships with 25–30 large-market clients and broker partners.
• Manage account workflows, monitor account health, and proactively address engagement and retention risks.
• Track client success KPIs and turn insights into action plans that improve engagement, satisfaction, and net revenue retention.
• Develop and execute client engagement plans while managing multiple projects, timelines, priorities, and deliverables.
• Collaborate with Strategic Account Management, Sales, and Concierge teams to resolve issues and meet client needs.
• Lead client meetings, presentations, reports, educational sessions, and other virtual or in-person communications.

Requirements

• 5+ years of experience managing a large, high-performing B2B book of business, preferably in healthcare or employee benefits.
• Experience owning executive relationships, day-to-day account management, and complex client and broker stakeholder environments.
• Strong project management, organizational, written communication, presentation, and executive presence skills.
• Data-driven approach to using KPIs and client insights to identify risks, optimize engagement, and demonstrate ROI.
• Proven curiosity, independent problem-solving, attention to detail, and ability to manage competing priorities.
• Ability to work remotely and travel up to 25% of the time.

Culture & Benefits

• Mission-driven work focused on improving healthcare quality and affordability in the United States.
• High-performing environment with individual accountability, urgency, and a commitment to authentic feedback.
• Flexible paid time off.
• Medical, dental, and vision plan options.
• 401(k) with company match, flexible spending accounts, Teladoc Health, and equity incentive eligibility.