Member Services Supervisor (Healthcare)

Location: Onsite in Dallas, Texas, United States; hybrid options available after successfully completing onboarding.

Company

hirify.global is a specialty care platform that connects members with high-quality specialists and dedicated care teams while helping employers and their workforces reduce healthcare costs.

What you will do

• Lead, coach, and develop a team of up to 14 Care Advocates through 1:1s, feedback, performance management, and career development.
• Manage schedules and phone coverage while maintaining service levels and resolving escalated member issues.
• Use workload, outreach, quality, utilization, and KPI data to identify gaps and improve team performance.
• Streamline workflows, support continuous improvement, and advocate for automation and AI-assisted tools that improve service delivery.
• Lead change adoption by communicating new processes, supporting implementation, and sustaining improved ways of working.
• Partner with Member Services leadership, senior management, and account management teams on departmental goals and client implementations.

Requirements

• 2–3 years of experience in a service center environment.
• Experience delivering results in a service-based healthcare or insurance environment.
• Proficiency with Microsoft Teams, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication, conflict resolution, critical thinking, problem-solving, and organizational skills.
• Ability to lead a team of up to 14 Care Advocates and manage complex client and member issues in a fast-paced environment.

Nice to have

• 2+ years of healthcare industry experience.
• Experience with inContact and NICE.
• Knowledge of Lean basics or similar process improvement methods.
• Experience with digital tools, automation, AI-assisted workflows, reporting systems, and change leadership.

Culture & Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability and life insurance.
• 401(k) with company match.
• Paid time off and paid parental leave.
• Culture centered on inclusion, integrity, collaboration, humanity, logic, and continuous progress.

Hiring process

• Apply for the role; a Talent Acquisition team member will contact candidates about the interview process.