Client Support Specialist (Healthcare AI)

Location: United States; fully remote with approximately 5% travel. Not eligible for hire in New York, California, Colorado, or Washington.

Salary: $55,000–$60,000 annually, plus benefits and bonus.

Company

hirify.global develops a clinical intelligence platform and agentic AI-powered solutions that improve payer-provider decision-making, prior authorization, payment accuracy, and healthcare outcomes.

What you will do

• Investigate, diagnose, triage, prioritize, document, and resolve product bugs and client-reported technical issues.
• Gather comprehensive information and determine appropriate resolutions within assigned timeframes.
• Partner with product and technical teams to resolve mission-critical bugs and coordinate stakeholders.
• Communicate clear updates, known issues, workarounds, priorities, and actionable technical requirements.
• Monitor bug trends and identify opportunities to improve issue management processes.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Healthcare Informatics, or a related field is preferred.
• 2+ years of technical support experience with healthcare technology products or software applications.
• Strong analytical, problem-solving, troubleshooting, and customer service skills.
• Ability to communicate technical concepts clearly to non-technical stakeholders and manage multiple support cases.
• Familiarity with ticketing and support systems such as JIRA or Zendesk.
• Understanding of software development and quality assurance processes.

Nice to have

• Certifications in relevant healthcare IT or technical support areas.

Culture & Benefits

• Fully remote work with approximately 5% travel.
• Medical, dental, vision, life, disability insurance, and an Employee Assistance Program.
• 401(k) retirement plan with company match, flexible spending account, and health savings account.
• Flexible time off, company holidays, and up to 14 weeks of paid parental leave.
• Pet insurance and a supportive, inclusive, growth-oriented work environment.

Hiring process

• Preliminary phone screening with Talent Acquisition.
• Interview with the hiring manager.
• Take-home assessment followed by behavioral interviews.