IT Principal Premium Support Specialist (Automotive)

TL;DR

IT Principal Premium Support Specialist (Automotive): Delivering white-glove technical support to C-suite executives and senior leadership with an accent on boardroom AV systems, mobile device management, and executive collaboration tools. Focus on proactively resolving complex technical challenges, mentoring support staff, and shaping executive technology standards within a high-touch corporate environment.

Location: Must be based in or able to commute to Austin, TX

Company

hirify.global provides software solutions for the automotive parts and repair industry, connecting manufacturers, dealers, and repair shops through a comprehensive digital network.

What you will do

• Provide proactive, concierge-level technical support to C-suite and senior leadership.
• Configure and troubleshoot executive hardware including laptops, mobile devices, and peripherals.
• Manage and support boardroom AV systems, video conferencing platforms, and presentation tools.
• Partner with infrastructure and security teams to resolve complex technical issues.
• Lead the development of support standards, processes, and best practices.
• Mentor and coach support specialists to foster a culture of service excellence.

Requirements

• 7+ years of IT support experience, specifically supporting executives or VIP users.
• Hands-on experience with conference room AV systems and video conferencing platforms.
• Proficiency with Windows, macOS, and Microsoft 365.
• Familiarity with endpoint management tools like Intune or JAMF.
• Solid understanding of networking fundamentals including Wi-Fi, VPN, and routing.
• Ability to travel occasionally for executive off-sites and events.

Nice to have

• Experience with digital signage and smart office technology.
• Knowledge of ITSM tools such as ServiceNow or Jira Service Management.

Culture & Benefits

• Full benefits package including medical, dental, and vision starting on Day 1.
• 401(k) retirement plan with company match.
• Unlimited Flex Time Off policy plus 10 company-paid holidays.
• Professional development support including tuition assistance and a quarterly book program.
• Wellness coaching, pet insurance, and employee resource groups.