Senior Endpoint Support Engineer (Microsoft)

TL;DR

Senior Endpoint Support Engineer (Microsoft): Providing Tier 3 escalation and administration for Microsoft endpoint technologies with an accent on Intune, Autopilot, and Entra ID. Focus on managing endpoint provisioning, lifecycle management, and mentoring junior technicians to resolve complex desktop issues.

Location: Remote (Must be based in the US)

Company

Fortune 1000 IT solutions partner connecting people with technology through hardware and professional IT services.

What you will do

• Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
• Administer Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
• Manage endpoint provisioning, configuration, deployment, and lifecycle management.
• Provide technical leadership and mentorship to Desktop Support engineers, facilitating knowledge transfer.
• Collaborate with infrastructure, security, and application teams to resolve cross-functional issues.
• Document technical solutions, standard operating procedures, and best practices.

Requirements

• 5-8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
• Experience supporting enterprise Microsoft Windows environments.
• Strong knowledge of Microsoft 365 (O365), Active Directory, Intune, and Windows Autopilot.
• Expertise in troubleshooting complex desktop, hardware, and software issues.
• Ability to support Central Time business hours.
• Proven experience mentoring junior technicians and acting as an escalation resource.