Senior Endpoint Support (Desktop) Engineers (Microsoft)

Location: Remote, associated with Schaumburg, IL; support required during Central Time business hours.

Company

hirify.global provides technical staffing and managed IT services.

What you will do

• Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
• Troubleshoot advanced Windows desktop, Microsoft 365, hardware, software, and endpoint management issues.
• Administer Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
• Manage endpoint provisioning, configuration, deployment, compliance, software distribution, policies, and lifecycle management.
• Provide technical leadership and mentorship to Desktop Support engineers and support knowledge transfer.
• Collaborate with infrastructure, security, and application teams while documenting solutions, procedures, and best practices.

Requirements

• 5–8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
• Experience supporting enterprise Microsoft Windows environments.
• Strong knowledge of Microsoft 365 (O365), Active Directory, Microsoft Intune, Windows Autopilot, and endpoint management.
• Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
• Excellent customer service, communication, and interpersonal skills.
• Experience mentoring or supporting junior technicians and acting as an escalation resource.
• Ability to work independently in a remote environment while supporting Central Time business hours.

Culture & Benefits

• Long-term contract position with benefits.
• Remote work arrangement.
• Technical staffing support through hirify.global's Technical Staffing division.