Sr Corporate Systems Engineer (Collaboration Platforms)

TL;DR

Sr Corporate Systems Engineer (Collaboration Platforms): Managing and governing global collaboration tools like Google Workspace and Slack with an accent on Tier 3 technical support and platform administration. Focus on optimizing collaboration stacks, supporting C-level executives, and maintaining AV infrastructure at the NYC Global HQ.

Location: Must be based in New York City (NYC Global HQ)

Salary: $94,000 - $160,000

Company

hirify.global is a leader in digital performance solutions, providing transparency and accountability in digital advertising for Fortune 500 companies.

What you will do

• Administer and govern Google Workspace and Slack, managing user lifecycles, permissions, and security settings.
• Manage the broader collaboration stack, including productivity tools like Monday.com and Notion.
• Provide white-glove technical support to C-level executives and leadership across all devices and tools.
• Triage and resolve high-level technical issues within the Corporate Systems ticketing queue to meet SLAs.
• Develop and curate SOPs, troubleshooting guides, and self-service documentation for the knowledge base.
• Mentor and provide technical guidance to the remote IT support team to increase first-touch resolution rates.

Requirements

• 5+ years of corporate IT support experience with demonstrated Tier 2/3 troubleshooting capability.
• Extensive knowledge of Google Workspace and Slack administration is required.
• Strong experience supporting and troubleshooting macOS and Windows OS is required.
• Hands-on experience managing conference room AV systems and collaboration technology is required.
• Experience with ITSM/ticketing platforms such as Freshservice or ServiceNow.
• Bachelor's degree in IT, Computer Science, or equivalent hands-on experience.

Nice to have

• Experience with Okta, JAMF, and/or Workspace ONE.
• Knowledge of enterprise conferencing platforms (Google Meet, Zoom, MS Teams).
• Experience with IT onboarding processes and hardware logistics.

Culture & Benefits

• Competitive salary with eligibility for bonus, commission, and equity.
• Comprehensive corporate benefits package.
• Opportunity to serve as a high-level technical escalation point in a global environment.
• Occasional travel to regional U.S. offices and annual strategic team meetings at other global offices.