End User Support Technician (P3)

TL;DR

End User Support Technician (P3): Providing frontline technical support and device provisioning for employees with an accent on hardware lifecycle management and remote troubleshooting. Focus on ensuring seamless onboarding and operational efficiency for a distributed workforce across the United States.

Location: Must be based in or near Troy, Michigan

Salary: $60,000 - $65,000 USD

Company

A global data and analytics corporation providing proprietary insights and advanced workflows for the automotive industry.

What you will do

• Prepare, image, and deploy Windows and macOS devices for new and existing employees.
• Provide timely remote support for hardware, software, and account-related issues.
• Maintain accurate asset and inventory records for all hardware and peripherals.
• Support Microsoft 365 applications across various platforms.
• Coordinate with third-party vendors for hardware repairs and warranty claims.
• Collaborate with internal IT teams to resolve complex technical escalations.

Requirements

• Must be based in or able to work from Troy, Michigan
• Experience supporting desktop, laptop, and mobile hardware in a business environment.
• Strong working knowledge of Windows 11, macOS, iOS, and Android.
• Understanding of networking fundamentals including TCP/IP, Wi-Fi, and VPN.
• Ability to follow technical documentation and OEM guides.
• Strong analytical and problem-solving skills with a customer-focused approach.

Nice to have

• Prior experience working with ServiceNow.
• College coursework or certifications in Information Technology or Computer Science.

Culture & Benefits

• Commitment to a diverse and inclusive workforce.
• Opportunity to work in a fast-paced, collaborative environment.
• Focus on innovation and data-driven decision-making.
• Support for professional growth within a global organization.