Customer Service Operations Supervisor North America (Professional B2B) (f/m/d)

Location: Hybrid schedule with 3 days per week on-site in Aurora, Illinois 60502, United States; minimal travel, typically twice per year, including Canada.

Salary: $75,000–$80,000 annually

Company

hirify.global operates in the medical manufacturing sector and provides professional B2B customer service operations.

What you will do

• Manage key accounts in SAP and support order processing performed by customer service coordinators.
• Supervise direct reports, provide daily guidance, and manage employee performance and goals.
• Maintain SAP pricing, rebates, and credits with four-eyes compliance in collaboration with the Country Manager.
• Lead customer master data, reporting, scorecard, and fine-recapture processes, including issue investigation and monthly reporting.
• Develop and document customer service processes, onboarding plans, and team presentations.
• Analyze customer ordering patterns and support automated order entry through the Go Autonomous initiative.

Requirements

• Bachelor’s degree preferred; high school diploma or equivalent required.
• At least 4 years of experience in a B2B customer service environment or a relevant lead or supervisor role in manufacturing or production.
• Strong knowledge of ERP systems, with SAP strongly preferred, plus EDI and Microsoft Office, particularly Excel and PowerPoint.
• Ability to make decisions in a fast-paced environment, manage multiple projects, and resolve customer service issues effectively.
• Ability to work a hybrid schedule with 3 days per week on-site in Aurora, Illinois.

Nice to have

• Bilingual English and Spanish communication skills.

Culture & Benefits

• Full-time employment with an equal opportunity employer committed to diversity and inclusion.
• Opportunity to lead customer service operations, process improvement, and automation initiatives.
• Minimal business travel, typically twice per year, including Canada.