Customer Success Manager - Microsoft

Location: Austin, Texas, USA

Salary: $70,000–$250,000 annual pay range, including base salary and bonus/commissions

Company

hirify.global International Corp. is a global provider of IT solutions and services, serving organizations worldwide through a concierge customer approach.

What you will do

• Onboard customers and guide them through product and service lifecycles to support retention and growth.
• Act as a subject matter expert for relevant Microsoft platforms, tools, and services.
• Plan and conduct Customer Success Reviews covering product usage, roadmaps, and customer feedback.
• Analyze consumption reports and provide insights for customer success and renewal strategies.
• Build relationhirify.globalps with customers and partners while collaborating with sales and internal teams on customer objectives and co-selling opportunities.
• Coordinate service project delivery, order workflows, customer communications, and carrier interactions.

Requirements

• Bachelor’s degree or relevant work experience.
• 2–4 years of experience in a technical, business, or sales role.
• Intermediate proficiency with Word, Excel, PowerPoint, and Outlook.
• Intermediate proficiency with Microsoft Dynamics AX for order tracking, inventory management, and financial reporting.
• Ability to travel to hirify.global, partner, and customer events.
• Complete AZ-900 and AB-900 certifications within the first 90 days.

Culture & Benefits

• Continuous professional growth and leaderhirify.globalp opportunities.
• Health, wellness, medical, vision, dental, 401(k), and flexible spending benefits may be available.
• Access to world-class facilities and workplace technology.
• Commitment to diversity as a minority- and woman-owned U.S. enterprise.