Starlink Enterprise Account Manager (Retail)

Location: Redmond, Washington, United States; onsite at the SpaceX Redmond office. Must be available for extended hours and/or weekends as needed and willing to travel to customer sites and meetings.

Base salary: $115,000–$155,000 annually for Level 3, plus potential stock or long-term cash awards, discretionary bonuses, and an Employee Stock Purchase Plan.

Company

SpaceX develops space technologies, including Starlink, a satellite constellation delivering low-latency broadband internet worldwide.

What you will do

• Own a portfolio of Retail customers from contract signature through onboarding, activation, account management, retention, and revenue growth.
• Deliver scalable customer service and develop engagement strategies and content that support Retail customers and distributors.
• Coordinate with distributors, retailers, production planning, sales, and logistics on orders, delivery timelines, invoices, payments, credits, and account readiness.
• Build customer relationships, identify requirements, manage expectations, and communicate customer feedback to influence product and technical development.
• Identify growth opportunities by region and develop account strategies based on how customers use Starlink business solutions.
• Lead process and system improvements that strengthen cross-functional handoffs, execution, customer experience, and business scalability.

Requirements

• Bachelor’s degree in engineering or business, or a high school diploma/equivalency certificate plus 5+ years of professional experience.
• At least 1 year of SQL or data analysis experience.
• At least 3 years of experience in a customer-facing role.
• Must be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain the required U.S. Department of State authorizations under ITAR requirements.
• Must be available for extended hours and/or weekends when needed to support critical milestones or operations shifts.
• Must be willing to travel to customer sites and meetings as needed.

Nice to have

• Experience conducting in-depth SQL queries and other data analyses to identify methods for faster business growth.
• Significant knowledge or experience in Retail, Reseller, Maritime, Aviation, Mobile Backhaul, or Satellite Communications.
• Experience managing multiple projects under tight time and resource constraints.
• Strong problem-solving, investigative, communication, presentation, empathy, active listening, and resiliency skills.
• Technical knowledge of Starlink or telecommunications, including satellites, ground networks, or user terminals.
• Ability to turn customer feedback into actionable improvements and read contract documents to identify requirements and deliverables.

Culture & Benefits

• Employment includes comprehensive medical, vision, and dental coverage.
• Benefits include a 401(k), short- and long-term disability insurance, life insurance, paid parental leave, paid vacation, and at least 10 paid holidays annually.
• Washington State employees accrue paid sick time in compliance with state and federal law.
• Company shuttles operate Monday through Friday from select Seattle locations to the SpaceX Redmond office.
• Employees may receive stock-related incentives, discretionary bonuses, and additional stock purchase opportunities.