Starlink Enterprise Account Manager (Retail)

TL;DR

Starlink Enterprise Account Manager (Retail): Own the end-to-end account relationship for Retail customers from contract signature through activation, onboarding, and long-term retention/growth with an accent on one-to-many customer management, revenue forecasting, and cross-functional order execution. Focus on turning customer feedback into actionable improvements and identifying readiness levels, risks, and process/system enhancements to scale the Retail business.

Location: Redmond, WA

Salary: $115,000.00 - $155,000.00

Company

SpaceX develops advanced technologies to enable human life on Mars.

What you will do

• Serve as the primary point of contact for a portfolio of Retail customers, managing a one-to-many strategy from contract signature through onboarding, ongoing account management, and retention/growth.
• Deliver customer service at scale for Retail customers and distributors.
• Develop engagement strategy and content for Retail organizations to enable continuous growth and self-support.
• Coordinate with distributors, retailers, production planning, sales, and logistics to manage orders, delivery timelines, invoices/e-invoices, payments, and credits.
• Collect, communicate, and champion customer feedback internally to influence programmatic and technical development for the Retail business.
• Identify top growing accounts by region, manage expectations, and lead process/system enhancements to improve handoffs and execution across teams.

Requirements

• Bachelor’s degree in engineering or business; or high school diploma/equivalency plus 5+ years of professional experience.
• 1+ years of SQL or data analysis experience.
• 3+ years of experience in a customer-facing role.
• Must be available for extended hours and/or weekends as needed for critical milestones or operations shifts.
• Availability and willingness to travel to customer sites/meetings as needed.
• ITAR eligibility: U.S. citizen/national, U.S. lawful permanent resident (green card), refugee, asylee, or eligible to obtain required authorizations from the U.S. Department of State.

Culture & Benefits

• Extreme ownership culture focused on continuous growth and process efficiency.
• Comprehensive medical, vision, and dental coverage; 401(k); disability and life insurance; paid parental leave.
• 3 weeks of paid vacation and 10+ paid holidays per year; paid sick time in compliance with Washington State and federal law.
• Long-term incentives via company stock/long-term cash awards and an Employee Stock Purchase Plan.
• Company shuttles from select Seattle locations to the SpaceX Redmond office Monday–Friday.

Hiring process

• Case-by-case evaluation of level and base salary based on job-related knowledge and skills, education, and experience.
• Interview process includes assessment of customer-facing experience, SQL/data analysis capability, and ability to work extended hours and travel as needed.