Vertical Operations Manager

TL;DR

Vertical Operations Manager: Ensuring the successful execution of delivery, installation, and lifecycle service activities across assigned verticals (Fleet, Rental, or Dealership) with an accent on SLA compliance, cost control, and scaling delivery capacity. Focus on translating sales commitments into executable operational plans, leading field service capacity and utilization, and driving KPI/OKR performance through proactive corrective actions.

Location: Teaneck, NJ

Salary: $110,000 – $125,000 per year

Company

hirify.global builds AI-centric vehicle inspection systems used across automotive and logistics environments.

What you will do

• Own delivery, installation, and lifecycle service execution within assigned verticals, ensuring on-time delivery, SLA compliance, target costs, and scaling delivery capacity.
• Oversee planning, resource allocation, safety compliance, and quality for installations and maintenance activities, including first-time-right execution.
• Serve as the operational counterpart to Sales and Implementation by confirming feasibility of commitments, identifying risks, and converting them into executable operational plans.
• Lead Field Service Engineers and Service Operations Coordinators to achieve ~80% utilization and build productive capacity planning.
• Manage installation partners and contractors by monitoring vendor performance on cost, quality, and execution.
• Drive KPI/OKR achievement (on-time delivery, first-time fix rates, and target cost per install) using proactive corrective actions.

Requirements

• 5+ years of experience leading field operations, service delivery, or technical operations teams.
• Experience managing distributed Field Service Engineers or technical field teams.
• Experience in automotive, fleet, rental, dealership, or a similar operational environment.
• Proven ability to lead cross-functional initiatives across Sales, Customer Success, Implementation, and Operations.
• Experience with capacity planning, resource allocation, and operational forecasting; strong understanding of SLAs, KPIs, and operational performance metrics.
• Experience managing third-party vendors/contractors and proficiency with ERP/CRM/FSM systems; strong analytical, communication, and escalation management skills.

Nice to have

• Bachelor’s degree in Business, Engineering, Supply Chain, or related field.
• PMP, Lean Six Sigma, or other project management certifications.
• Travel to on-site locations based on business flow.

Culture & Benefits

• Competitive medical, dental, and vision coverage.
• Company 401k match.
• 20 PTO days plus company-paid holidays.
• Career growth opportunities as the company scales across the US.