Patient Support Supervisor

TL;DR

Patient Support Supervisor: Managing a team of Patient Support Specialists to ensure operational excellence and high-quality service delivery with an accent on performance data analysis and workflow optimization. Focus on resolving complex escalations, driving productivity gains, and fostering a collaborative team environment within a fast-paced healthcare technology setting.

Location: Fully onsite role in Pittsburgh, PA (Robinson Township)

Company

hirify.global is a healthcare technology company building products to make prescription medications more accessible and affordable through digital platforms.

What you will do

• Manage and mentor a growing team of Patient Support Specialists to ensure adherence to SLAs.
• Review and analyze performance data to meet and exceed structured team targets.
• Collaborate with cross-functional stakeholders to drive operational improvements and productivity.
• Manage queues, backlogs, and workflows to optimize team performance.
• Identify process improvements based on customer insights to enhance the overall experience.
• Resolve complex and ambiguous escalations using business expertise and discretion.

Requirements

• Must be based in or able to work onsite in Pittsburgh, PA.
• Bachelor’s degree in Communication, Business Administration, or equivalent experience.
• 3+ years of leadership experience in a fast-paced environment.
• 2+ years of experience in customer service, call centers, healthcare, or pharmacy.
• Strong ability to provide critical, on-time feedback and coaching.
• Proficiency in leveraging data for independent decision-making and problem-solving.

Culture & Benefits

• Opportunity to work at a high-growth company with a significant impact on patient healthcare and finances.
• Collaborative, cross-functional team environment focused on innovation.
• Commitment to diversity and equal opportunity employment.
• Fast-paced, learning-oriented culture dedicated to improving customer lives.