Patient Support Specialist (Healthcare)

TL;DR

Patient Support Specialist (Healthcare): Managing patient and partner inquiries and coordinating healthcare appointments with an accent on timely triage and flawless support delivery. Focus on resolving support requests via multiple channels, coordinating with national labs, and optimizing appointment scheduling.

Location: Remote (United States)

Company

hirify.global is building the clinical and technological infrastructure to expand access to healthcare delivered at home.

What you will do

• Field and resolve overnight questions and support requests from patients and partners.
• Triage inbound inquiries via phone, email, and SMS according to organizational benchmarks.
• Assist Field Support and Sprinters with real-time scheduling changes.
• Perform clerical work to ensure high-quality care delivery in the home.
• Escalate complex patient concerns to relevant internal teams.
• Contribute to process enhancements and cross-departmental training.

Requirements

• 3+ years of relevant experience in patient or patient service within the healthcare industry.
• Must be based in the United States.
• Proficiency in electronic health record (EHR) systems and healthcare software.
• Experience coordinating with national labs such as Quest or Labcorp.
• Strong interpersonal communication and organizational skills.
• Ability to work effectively in a fast-paced, high-pressure environment.

Nice to have

• Experience working with Zendesk.

Culture & Benefits

• Full-time remote position.
• Opportunity to work with leaders from top tech and healthcare companies.
• Culture emphasizing flexibility, humility, and out-of-the-box problem solving.
• Commitment to equal opportunity employment.