End User Support Technician

TL;DR

End User Support Technician (IT): Provides advanced operational support for network infrastructure and internal desktop systems software and hardware with an accent on troubleshooting and maintaining desktop environments. Focus on installing, configuring, monitoring, and securing desktop systems while supporting customers and resolving networking issues under pressure.

Company

hirify.global provides customer support and IT support services.

What you will do

• Provide advanced technical support to internal and external customers, including installing, configuring, troubleshooting, monitoring, and maintaining desktop software and hardware.
• Maintain passwords, data integrity, and system security for the desktop environment.
• Deliver advanced support and guidance via training and documentation; coordinate hardware repair with outside vendors.
• Perform other duties assigned by management.

Requirements

• Bachelor’s degree in IT or a similar field.
• Minimum 1 year of experience as an IT Support Technician.
• Experience troubleshooting networking issues and knowledge of Active Directory, GPOs, DHCP, DNS, and SCCM.
• MS Office proficiency required.
• Full schedule availability, including weekends.
• Advanced English level (B2+).

Culture & Benefits

• Full-time day schedule with weekend availability.
• Fast-paced environment with support and documentation responsibilities.
• Hands-on troubleshooting across desktop systems and networking.

Hiring process

• Apply before 07/13/2026.
• Interviews and evaluation based on IT support and networking troubleshooting experience.

Location: Ruta Internacional PY02 Km 8.5, República del Paraguay, PY