Desktop and System Support Technician (System Engineering)

TL;DR

Desktop and System Support Technician (System Engineering): Maintaining the operating system server environment and providing first-level technical support with an accent on workstation/server administration and hardware lifecycle management. Focus on ensuring system reliability, managing software licensing, and resolving complex hardware and network issues.

Location: On-site in Guelph, ON, Canada

Company

hirify.global is a Canadian-founded global manufacturer known for advanced engineering and innovative product development across diverse industries.

What you will do

• Provide first-level support for desktops, laptops, phone systems, and peripherals, ensuring prompt troubleshooting and resolution.
• Install, configure, and maintain operating systems, applications, and software updates, while managing data backups and recoveries.
• Perform maintenance and repair of hardware including servers, switches, mobile devices, and printers.
• Manage hardware and software asset inventories, including purchasing and budgeting recommendations.
• Ensure software licensing compliance and maintain the licensing database.
• Provide technical training to users on IT security best practices and new software/hardware deployments.

Requirements

• Minimum of 4+ years of experience in desktop support and troubleshooting.
• Degree or Diploma in Computer Science, Information Technology, or equivalent professional expertise.
• Strong proficiency with Windows operating systems, Active Directory, and Microsoft Office Suite.
• Familiarity with networking concepts and troubleshooting.
• Exceptional communication and customer service skills for all organizational levels.
• Knowledge of ITIL and ITSM frameworks is preferred.

Culture & Benefits

• Competitive compensation and a comprehensive employee benefits package (Medical, Dental, Vision).
• Clear opportunities for career advancement within a global organization.
• Community-based outreach supporting local and global charities.
• Discounts for local vendors and events, including auto supplier discounts.