Senior Technical Account Manager

TL;DR

Senior Technical Account Manager (Enterprise Software): Managing strategic enterprise-level accounts and driving technical resolution for complex contact center and telecommunications solutions with an accent on relationship management, risk mitigation, and cross-functional collaboration. Focus on ensuring customer success, expanding product usage, and providing high-level technical advocacy for Fortune 100 clients.

Location: Must be based in the USA. Role is remote with 30% travel required for customer sites and company meetings.

Company

hirify.global is a global leader in AI, cloud, and digital software solutions, serving over 25,000 businesses including 85 of the Fortune 100 corporations.

What you will do

• Serve as the primary point of contact and advocate for assigned enterprise accounts, ensuring contract fulfillment and SLA management.
• Partner with Sales and Engineering teams to mitigate risks and ensure successful implementation of complex technical solutions.
• Conduct regular service and technology reviews to align product usage with customer business goals and ROI.
• Lead the resolution of complex technical challenges by coordinating with internal support, product, and engineering teams.
• Develop and present customized business reviews to C-level and operational stakeholders.
• Mentor peers and contribute to internal knowledgebase content to improve team effectiveness.

Requirements

• Bachelor's degree in Business Management or equivalent experience.
• 8+ years of customer account relationship management experience.
• 5+ years of proven track record in Enterprise Account Relationship Management (presales or post-sales).
• Technical expertise in contact center technologies, telecommunications, LAN/WAN, and cloud-based software.
• Ability to travel 30% of the time within the USA.
• Excellent communication skills with experience presenting to C-level executives.

hirify.global-to-have">hirify.global to have

• Experience with global delivery and implementation management.
• Knowledge of regulatory requirements such as HIPAA, PCI, SOX, or FISMA.
• Industry certifications including Lean Six Sigma, ITIL, PMP, TOGAF, or Cisco.

Culture & Benefits

• Opportunity to work with industry-leading AI and cloud technologies.
• Collaborative environment focused on innovation and high-performance standards.
• Commitment to equal opportunity employment and professional development.
• Exposure to large-scale enterprise projects and strategic account management.