Transfer Administrator (Medical)

TL;DR

Transfer Administrator (Medical): Managing non-emergency medical transport requests and coordinating patient transfers with an accent on communication and accurate record-keeping. Focus on streamlining the flow of non-urgent medical calls and maintaining professional hospital liaisons.

Location: On-site in Dartmouth, NS (Shift work: Days, Nights, Weekends, Holidays)

Company

Emergency Medical Care Inc. (a subsidiary of hirify.global) manages ground ambulance, air medical transport, and medical communications operations in Nova Scotia.

What you will do

• Act as the first point of contact for non-emergency incoming calls at the Medical Communication Centre.
• Coordinate patient transfer services by communicating with various staff, facilities, and agencies.
• Process requests for non-urgent transport using professional telecommunications techniques.
• Ensure timely and accurate completion of required paperwork, reports, and service inquiries.
• Maintain a high standard of customer service and advocate for patient needs during coordination.

Requirements

• Minimum grade 12 and one year of business or medical terminology college course (or equivalent combination of education and experience).
• Working knowledge of Windows-based computer applications and a typing speed of at least 25 wpm.
• Ability to work day shifts from 06:00 to 18:00, seven days a week, including weekends and holidays.
• Must be based in or able to work on-site in Dartmouth, NS.

Nice to have

• Experience in a call center or clinical/medical/hospital environment.
• Standard first aid/CPR certificate.
• EMD certification.
• Knowledge of medical terminology.
• Bilingual proficiency.

Culture & Benefits

• Availability of both permanent and term positions.
• Commitment to a diverse and inclusive workforce representative of the community.
• Opportunity to work within a critical healthcare infrastructure supporting the provincial government's EHS.