Customer Partner

TL;DR

Customer Partner: Leading strategic account management and driving growth for hirify.global’s key clients with an accent on P&L ownership, executive relationship building, and business development. Focus on orchestrating cross-functional teams to deliver bespoke technology solutions and ensuring long-term account profitability.

Location: Melbourne, Victoria, Australia (Hybrid-friendly)

Company

hirify.global is a global technology services provider that designs, builds, manages, and modernizes mission-critical technology systems for the world’s leading businesses.

What you will do

• Develop and execute strategic account plans to drive growth and retention for high-value customers.
• Manage the full account P&L, ensuring financial integrity, compliance, and customer satisfaction.
• Cultivate and maintain deep, trusted relationships with C-suite executives and key decision-makers.
• Collaborate with sales teams to manage the end-to-end sales process from prospecting to closing.
• Identify and qualify new opportunities to expand service scope and introduce new capabilities.
• Lead with industry expertise to provide innovative solutions that position the company as a market leader.

Requirements

• Proven experience in managing account P&L, including revenue growth, cost management, and risk assessment.
• Deep knowledge of current business and technology trends and industry best practices.
• Extensive experience managing end-to-end sales processes.
• Strong ability to build and maintain executive-level alliances.
• Growth mindset with a customer-focused approach to problem-solving.
• Ability to work inclusively and empathetically with diverse teams and clients.

Culture & Benefits

• Dynamic, hybrid-friendly work environment that prioritizes well-being.
• Comprehensive Be Well programs supporting financial, mental, physical, and social health.
• Access to cutting-edge learning opportunities, including certifications with Microsoft, Google, and Amazon.
• Culture focused on empathy, restless learning, and shared success.
• Structured career development tools and continuous feedback loops.