Forward Deployed Engineer (Churn Prevention)

TL;DR

Forward Deployed Engineer (Churn Prevention): Embedding with strategic enterprise customers to ensure successful platform implementation and proactive churn prevention with an accent on technical architecture, API integrations, and system health optimization. Focus on bridging the gap between complex technical solutions and business outcomes while leveraging AI-enabled tools to drive platform adoption and value realization.

Location: Must be based in the US (Remote)

Salary: $127,000–$145,000

Company

hirify.global is a provider of intelligent automation software solutions for enterprise-level business processes.

What you will do

• Act as the technical vanguard for strategic accounts to ensure rapid time-to-value and platform stability.
• Operate within specialized renewal SWAT teams to conduct health checks and architectural optimizations for at-risk accounts.
• Equip executive sponsors with technical insights and telemetry data to facilitate peer-to-peer alignment.
• Monitor real-time system performance and API error rates to proactively resolve technical bottlenecks.
• Deliver targeted training and best practices to client engineering teams to mitigate knowledge loss.
• Utilize AI-enabled tools to improve efficiency and streamline routine tasks while adhering to governance standards.

Requirements

• Must be based in the US.
• Bachelor's degree in software engineering, computer information systems, or a related technical field.
• 5+ years of experience in highly technical, customer-facing roles such as Forward Deployed Engineering or Solutions Architecture.
• Deep expertise in enterprise software architecture, API integrations, and cloud infrastructure.
• Ability to translate complex technical concepts for both engineering teams and C-level executives.
• Availability to travel up to 30-40% for strategic on-site engagements.

Culture & Benefits

• Opportunity to work directly with strategic enterprise clients on high-stakes technical challenges.
• Focus on professional growth through deep technical engagement and executive-level collaboration.
• Commitment to equal opportunity employment.
• Integration of cutting-edge AI tools into daily workflows and process improvement.