Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Providing strategic technical guidance and white-glove support to enterprise customers with an accent on platform expertise, API integration, and workflow optimization. Focus on driving customer success through technical health reviews, AI use-case implementation, and cross-functional collaboration to influence product roadmaps.

Location: Must be based in the United States and able to work from an assigned office a minimum of 3 days per week.

Salary: $97,000–$120,000 USD

Company

hirify.global is a leader in Intelligent Content Management, helping global organizations transform business workflows with enterprise AI.

What you will do

• Provide white-glove service and support to 10-15 assigned strategic accounts.
• Perform weekly and quarterly technical health reviews and ticket analysis.
• Act as a primary escalation point for critical technical issues.
• Partner with customer helpdesk teams to drive training and best practices.
• Engage customers in AI use cases and communicate complex technical concepts to non-technical stakeholders.
• Influence product roadmaps by leveraging deep knowledge of customer environments.

Requirements

• 5+ years of experience in a Technical Support or Account Management role within a SaaS company.
• Proficiency in SQL, API scripting, and understanding of open APIs.
• Experience with MDM solutions and authentication protocols (SAML, OAUTH).
• Strong project management skills and ability to drive cross-functional collaboration.
• Practical experience with AI or Machine Learning.
• Must be able to work from an assigned office at least 3 days per week.

Culture & Benefits

• Commitment to diversity, equity, and inclusion with active support for employees with disabilities.
• Focus on in-person collaboration and community-driven culture.
• Competitive compensation including base salary, equity, and comprehensive benefits.
• Opportunities to work at the forefront of enterprise AI and content management.