IT Support Technician

Location: On-site in Hillsboro, Oregon, United States; regular on-site presence is required for in-person work events, training, and meetings. A flexible arrangement of up to two remote days per week may be available where the role permits.

Company

hirify.global develops, integrates, markets, and services advanced lithography machines used by leading chipmakers to produce smaller and more powerful microchips.

What you will do

• Configure, troubleshoot, repair, maintain, and upgrade desktops, laptops, peripherals, and mobile phones.
• Support email, Microsoft Office, O365, enterprise applications, computer provisioning, VPN, and related services.
• Perform imaging, application installation, configuration, and computer build-out activities.
• Provide end-user training and assistance while maintaining a strong customer focus.
• Serve as a Tier 1/Tier 2 point of contact and incident owner within the 24/7 global support process.
• Follow IT procedures, monitor license compliance, and identify bottlenecks and improvement opportunities.

Requirements

• At least 3 years of experience in technical support, helpdesk, or a high-profile customer service environment.
• Proficiency with network communications, Microsoft Office, O365, Windows, IT hardware, printers, and helpdesk software.
• Required experience with imaging, remote access, phone system support, hardware and software diagnostics, and solution implementation.
• High school diploma, bachelor's degree, or equivalent experience.
• Strong customer-centered approach, communication skills, attention to detail, accountability, and ability to work independently or in a team.
• Willingness to work on-site in Hillsboro and in a clean room while wearing required protective clothing and equipment.

Nice to have

• Microsoft, A+, or Network+ certification.

Culture & Benefits

• Collaborative, creative, and dynamic work environment with supportive colleagues.
• Flexibility and trust in choosing how to approach tasks and solve problems.
• Work on cutting-edge technology with changing technical challenges.
• Equal opportunity and inclusive workplace with reasonable accommodations available during the hiring process.