Senior Engagement Manager (Forward Deployed Engineering)

TL;DR

Senior Engagement Manager (Forward Deployed Engineering): Leading large-scale, cross-functional professional services programs to drive customer value and account growth with an accent on strategic alignment and complex stakeholder management. Focus on driving full-cycle sales of services, monitoring customer sentiment, and ensuring successful implementation of data and AI solutions.

Location: Must be based in the United States

Salary: $115,800 – $199,100 USD (based on location zone)

Company

Databricks is the data and AI company, providing a unified platform for data, analytics, and AI used by over 50% of the Fortune 500.

What you will do

• Independently scope and lead large, complex initiatives with multiple workstreams.
• Drive full-cycle sales of professional services and training programs.
• Identify and pursue upsell and cross-sell opportunities within existing accounts.
• Partner with Sales and GTM teams to prioritize regional targets.
• Proactively monitor customer sentiment and escalate issues to ensure satisfaction.

Requirements

• Must be based in the United States
• 7-10 years of experience running a professional services line of business.
• 10+ years in senior customer-facing roles.
• Deep understanding of partner funding programs (AWS, Azure, GCP).
• Strong knowledge of Databricks architecture and competitive landscape.
• Ability to travel up to 25-50% as required.

Culture & Benefits

• Comprehensive benefits and perks tailored to regional needs.
• Commitment to diversity, equity, and inclusion.
• Opportunity to work with industry-leading data and AI technology.
• Collaborative environment focused on customer success and innovation.