Vice President Of Client Services (Ecommerce)

TL;DR

Vice President of Client Services (Ecommerce): Leading client-facing teams and driving client satisfaction with an accent on scaling service delivery and increasing net revenue retention. Focus on building repeatable protocols, managing P&L, and expanding service offerings across major retail marketplaces.

Location: Must be based in the United States

Salary: $225,000 – $250,000 + Bonus

Company

hirify.global is a global marketplace growth agency specializing in Amazon, Walmart, and other major retail media networks.

What you will do

• Lead, mentor, and develop the client services team to foster high performance and accountability.
• Design and enforce repeatable protocols to increase client lifetime value and net revenue retention.
• Oversee cross-functional execution across Creative and Logistics teams to ensure integrated growth strategies.
• Manage the client services P&L, including revenue forecasting, budgeting, and scaling ratios.
• Act as the executive point of contact for key clients to identify and execute account growth opportunities.
• Identify and execute opportunities to integrate AI into client services to drive operational efficiency.

Requirements

• 10+ years of experience in client services, account management, or leadership within an agency or e-commerce environment.
• Must have agency experience owning a P&L of $20M or more.
• Proven ability to design and implement standardized processes like SOWs and health-scoring systems.
• Strong analytical skills with the ability to interpret LTV, NRR, and churn data into actionable strategies.
• Bachelor's degree in Business, Marketing, or a related field.
• Must be based in the United States.

Nice to have

• Experience in a senior brand-side role overseeing complex, high-value relationships.
• Familiarity with measurement software, programmatic media, or affiliate marketing.

Culture & Benefits

• Competitive base salary and performance bonus.
• Comprehensive health, vision, and dental insurance with 401(k) match.
• Fully remote culture with flexible PTO and wellness days.
• Ongoing learning opportunities, 1:1 leadership coaching, and structured mentorship.
• Free mental health support via Talkspace.