Client Services Specialist II (Ticketing)

TL;DR

Client Services Specialist II (Ticketing): Providing front-line service and technical support for venue partners and box offices with an accent on relationship management and technical troubleshooting. Focus on optimizing event and promotion configurations and resolving technical issues for high-profile clients.

Location: Denver, CO (Onsite)

Salary: $19.78 - $22.32 / hour

Company

hirify.global is a leading ticketing platform and subsidiary of AEG, providing event discovery and ticketing solutions for premier venues and sports teams worldwide.

What you will do

• Partner with Box Office and Ticketing managers to identify and solve venue-specific challenges.
• Act as a relationship manager and primary technical support contact for ticketing venue partners.
• Respond to support requests, troubleshooting technical issues or escalating them when necessary.
• Advise clients on best practices for event and promotion configuration.
• Track and report all client interactions to ensure consistent, high-quality service.
• Configure events and promotions for full-service clients.

Requirements

• 2-4 years of experience in live event ticketing and event programming.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• High School Diploma or equivalency (BA/BS degree preferred).
• Location: Must be based in Denver, CO

Nice to have

• Experience with Ticket Operations for a venue.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k Plan with a current employer match of 3%.
• Paid holidays, vacation, and sick time.
• Parental leave and flexible spending/health savings account (FSA/HSA) options.
• Opportunities for professional growth through training and education reimbursement.

Hiring process

• Stage 1: 20-minute Recruiter Video Interview.
• Stage 2: Assessment.
• Stage 3: 45-minute Video Interview.
• Stage 4: 1-hour Onsite Interview.