Support Analyst

TL;DR

Support Analyst (Customer Support): Providing technical assistance and resolving issues for school athletic programs with an accent on ticketing systems and platform support. Focus on delivering exceptional customer service, collaborating across teams, and ensuring seamless operations for high school sports technology.

Location: Must be based in or able to commute to Chamblee, GA

Company

hirify.global is a growth-stage technology company powering high school athletics through platforms like GoFan, NFHS Network, and MaxPreps.

What you will do

• Provide technical support and resolve issues for school partners using ticketing and streaming platforms.
• Manage incoming support requests through ticketing systems and other technical tools.
• Communicate complex technical information clearly to non-technical stakeholders.
• Collaborate with internal teams to build processes and establish effective relationships.
• Adapt quickly to changing priorities in a fast-paced, high-growth environment.
• Maintain a focus on long-term solutions and objective decision-making.

Requirements

• Must be based in or able to commute to Chamblee, GA
• High school diploma or equivalent required.
• Strong problem-solving skills and ability to work independently.
• Excellent written and verbal communication skills.
• Experience with ticketing systems and technical support tools.
• Ability to work effectively under pressure.

Culture & Benefits

• Full-time employees are eligible for the company health benefit plan.
• Growth-oriented environment that encourages skill expansion and professional development.
• Collaborative team culture focused on shared goals and mutual success.
• Mission-driven work supporting high school athletics and community engagement.